Emergency Help
For mission critical IT issues outside of normal help desk hours (evenings and weekends) please call 507.389.7398.
Please leave a message with your name, the time you experienced the problem and a detailed explanation as to what the problem is. A technician will be notified and will remedy the issue as soon as possible.
For non-mission critical issues please use Track-IT to place it in the normal workflow.
The following items (but not limited to) constitute a mission critical IT issue. These types of services are critical for doing business at SCC.
1. Not being able to access the following online services.
- SCC’s Website
- CentralNet Portal
- StaffNet Portal
- My Files
- My Email
- WebCT
- ISRS and other MnSCU related serivces
2. Classroom/conference room issues such as a malfunctioning LCD projector, VCR/DVD player or computer.