How do I forward email from SCC email account to my personal email account?
How long will my email account and MyFiles be available to me after I graduate?
How long will I have access to my classes on D2L after I graduate or semester ends?
Can I drop off my personal computer for a repair at the SCC help desk?
No. SCC Help Desk can’t repair personal computers. We can only give directions and consult on what you should do when your computer is broken.
Can I save my files and documents to a computer on the campus and access them when I come back later?
No. After you log out of a campus computer, restart it or shut it down, all your files will be lost. Save your work to your own flash drive or to the MyFiles.
How do I get on the internet/wireless with my device?
How do I order Microsoft Office and other software through a student discount program?
Microsoft Office and other software may be purchased through the SCC Bookstores.
How do I know what my login information is?
Visit the Current Students page and click on the SCC Login Guide link. The displayed information will be your login information.
What do I do if I don’t remember my password?
How do I get logged in if my account is locked?
D2L – The user has 6 failed login attempts before being locked out - accounts are unlocked in 5 minutes.
How can I access my email?
How can I get my email on my phone or other device?
Can I get connected to print on campus?
No. You can only print from campus computers.
How do I check my print balance?
After you login to a campus computer, you will see your balance window in the upper right hand corner. You can renew your balance in the SCC bookstores.
If I don't have a computer with me, how can I get to a computer on campus?
You can access a computer in our computer lab on the North Mankato campus Learning Commons Computer Center (51), North Mankato Library (20), Faribault Library (17), Faribault Student Lounge (2), Faribault 2nd floor hallway (2).
How do I know if I am required to have a laptop for college?
Depending on the academic program, a student may or may not require a laptop. A student can find out by selecting their particular program at the SCC website. Programs may have specific software/hardware requirements in addition to the minimum requirements. Consult your program advisor for information on the requirements.
How do I keep my computer safe from viruses?
The best practices are to keep the anti-virus updated, refrain from visiting questionable sites, avoid downloading illegal music and movies (i.e. Limeware, Frostwire, etc.), and do not download malicious software or applications from unknown sources. Students should also use their anti-virus program to scan their computer at least twice a month. Free antivirus software is available for download, for example: Microsoft Security Essentials, Avast, AVG, ClamAv (Mac OS X). Windows 8 has a built in anti-virus (Windows Defender).
How do I remove a virus from my computer?
Download Malwarebytes here (http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html ) if it is not yet installed on the computer. Once installed, a full scan should be run. If threats are found, remove these and run full scans until Malwarebytes no longer detects threats. You can additionally scan your computer with other free antivirus program, like Microsoft Security Essentials, Avast, and AVG to increase likelihood of virus removal.
How can I contact the helpdesk if I need help?
How to create a help desk ticket and what it really means?